Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Please note that we do not ship to addresses in Australia from this online store. If you wish to have an order sent to an address in Australia, please use the dedicated Australian Genesis Secure Online Store here:

http://www.genesissecureonlinestore.com

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the options you choose, shipping date estimates may appear on the shipping quotes page. Orders are sent from this website to all domestic American and international destinations using USPS.

If there is an apparent delay in the delivery of your goods please contact us immediately. We will endeavor to do all we can to locate your parcel and advise on estimated delivery times.